Get More Value from Your ISO Management Systems
Our Story...
Women often notice when processes are inefficient and want to change them for the better. We want to make a difference, yet we struggle with how to communicate and be heard. ITCI leverages the international standards for Quality, Environmental, Health & Safety, and Laboratory ISO management systems against benchmark systems. We build your confidence to complete effective internal and vendor audits and assessments. We help you capture the attention of leadership by adding value to your systems and managing risk.
Let us help you become a trusted leader by fully understanding the ISO requirements and applying them to your organization in innovative ways to meet your goals. Help your career and engage the workforce at all levels to drive improvements.
Problem Blindness, Salmon, and Chicago Public Schools
A Blog Post
Problem blindness is when we accept the way things are. We do not recognize that there could be a better way. It is a way to justify not taking action.
Read the blog post to learn about a helpful resource that can guide you toward adjusting your perspective and solving problems at their core.

Get these valuable downloads today!

Are any of these 6 myths stealing the value of your ISO management systems?
Gain insights on how an ISO management system can work FOR you. Debunk the myths for your leaders and start revitalizing today. It’s time to shed limiting beliefs about ISO management systems and have a breakthrough!

ISO/IEC 17025:2017 Demystified!
A must-have ebook about testing and calibration laboratory requirements.
Find out why ISO 9001 is not enough for valid and reliable data for decision making. The non-technical language makes the content accessible and empowers you to confidently translate the requirements for your in-house or supplier laboratories.

Stay organized and save time
From tech tips to organizational tools, our favorite picks will help you reclaim your precious time.
From custom checklists to collaboration and from password management to reaching your health goals, we've got you covered with these favorite tools.

✓ Manage Risk
✓ Improve Morale
✓ Gain Trust
We get it – navigating ISO standards feels like running a marathon in a straitjacket.
Are you frustrated by different interpretations of the requirements of the ISO standards? Do you feel like a clumsy marionette---being pulled in many directions?
Your leadership may want the minimum to be able to bid on work requiring ISO certification. However, this approach creates a clumsy system that drains resources instead of adding value. You’re passing audits, but the bar is low. Are you ready to align your ISO management systems and your company’s priorities?
Our customized services teach you how to seamlessly integrate ISO requirements across departments and improve your bottom line. You choose the level of business excellence and we get you there.
We have the experience you need.
How much are weak audit reports costing you? They hide broken processes which continue to waste resources and lose money. Weak audit reports also destroy your credibility. Your coworkers feel the frustrations of poor processes, yet the reports fail to raise issues constructively so they can be fixed.
It is just wrong! Your company invested substantial resources to build and implement the management systems, but got limited value back from the investment. Auditors that fail to give meaningful feedback destroy credibility of the whole ISO registration process. It doesn’t have to be this way!
If you work with us to become a trusted leader, you will collaborate to ensure audits are focused on priority risks and raise awareness of problem blindness. You will illuminate the causes of problems through analysis and systems thinking and inspire leadership to take action.
We Design The Plan to Meet Your Needs From Our Range of Services

Mentoring
Direct access with highly experienced staff and interactions to build your confidence and leadership skills to enable you to lead improvement efforts.

Business Consulting
Customized integration of management systems to effectively support your organizational strategies is our specialty.

Training
Customized training for the ISO standards individually or combined to encourage integration of your systems. Innovation training to enhance team performance.

Auditing Services
Our baseline assessments evaluate the strengths, potential blind spots, and opportunities to streamline or further integrate your management systems.
"Diana has amazing impact as both trainer and consultant, always focused on adding value, making an impact and mentoring new talent along the way."
-- Candice Armoogam
Diana mentored Candice to take over ISO leadership and Candice continues to rise in her company.
"Diana is a fierce customer advocate and is constantly looking for new and innovative ways to bring value to her customers."
-- Carmine Liuzzi
Carmine and Diana have worked together on several significant and successful projects together.