✓ Industry Expert
✓ Effective Auditing
✓ Candid Assessment
✓ Done WITH You
✓ Customized Training
✓ Done FOR You
Expert Trainer / Mentor
Diana trained thousands of individuals on how to interpret and perform systems audits to the ISO standards.
Diana has excellent communication skills that support inspiring cultural change to align with personal and organizational shared visions.
Diana is highly skilled in integrating various management system elements within an organization’s culture and priorities - improving business performance.
Business Performance Superstar
Instructor for SAI Global
(ISO 9001, ISO 14001, ISO 45001
and ISO/IEC 17025)
Illinois Lincoln Award (Baldridge) Examiner
Lead Auditor for 5 Registrars
(ISO 9001, ISO 14001, OHSAS 18001)
To Diana, Management Systems are second nature. Like breathing.
Diana's systems journey started when she first saw clean air and water in Kentucky and understood how polluted her Ohio Valley hometown was. That experience sparked a degree in Environmental Science and 11 years of service at the USEPA Region III. Her work led to extensive knowledge of contract management, assessing laboratories and auditing engineering firms. She managed the environmental laboratory supply chain for a global chemical company with 12 Divisions in US.
In her work, Diana managed millions of dollars of analytical testing, creating model partnerships.
Passion and Expertise
As an expert voice in her field, Diana is shifting to mentoring individuals. Seeing comprehension bubble up in her student's eyes was addictive to her. Seeing the energy and improvements after candid audit feedback provided massive passion to drive her further in teaching.
Diana has expertise in developing, implementing and auditing integrated management systems, emphasizing that the business processes should serve the organization and its customers.
A Unique Combination
Diana has a unique combination of direct experience in the Baldridge Framework for Excellence, ISO 14001 (environmental), ISO 9001 (quality), ISO 45001 (health and safety), and ISO 17025 (testing and calibration laboratories). She has worked with a wide variety of sectors including manufacturing, service, non-profit, testing laboratories, and government.
ITCI is a Member of these Chambers of Commerce
The Montgomery County Chamber of Commerce, based in King of Prussia, Pennsylvania
The Phoenixville Regional Chamber of Commerce, based in Phoenixville, Pennsylvania